Exness Help Center
Find answers about accounts, verification, deposits and withdrawals, trading conditions, orders, MT4, MT5, Exness Trade and platform connections.
How to Contact Exness Support
For questions about your account, deposits, withdrawals, verification, orders or trading platforms, start with the Exness Help Center, or sign in to Personal Area and submit a request through the Support Hub. This page explains where to go for each issue; exness-apps.com does not handle Exness accounts, payments or identity verification.
Where to get Exness support
Check the Help Center for general questions. For anything about your own account, funds or verification, sign in to Personal Area and submit a request.
Personal Area Support Hub
Registered clients can sign in to Personal Area and submit a request about their account in the Support Hub. According to Exness, requests usually receive a reply within 24 hours.
Exness support languages
Exness offers support in 14 languages. English, Chinese, Thai, Vietnamese, Arabic, Hindi and Urdu are available 24/7; hours for other languages are shown in the support channel.
| Availability | Language |
|---|---|
| 24/7 | English, Chinese, Thai, Vietnamese, Arabic, Hindi and Urdu |
| Available | Bengali |
| Available | French |
| Available | Swahili |
| Available | Indonesian |
| Available | Korean |
| Available | Portuguese |
| Available | Spanish |
How to get your issue resolved faster
Different issues need different details. Having your account number, the time of the issue, order numbers or payment records ready saves back-and-forth.
Account login and server access
Have your trading account number, platform (MT4 or MT5), server name and any error message ready, then submit the request from the Personal Area Support Hub. MT4 and MT5 logins only work on their own platform.
Identity verification
For identity, address or account verification, submit documents only through protected Exness account channels. Never send identity documents through a public form.
Deposits and withdrawals
Have the payment method, amount, date, transaction status and a screenshot or reference ready. Handle payment issues in Personal Area, and never send payment instructions through this site.
Orders and execution
Have the instrument, order number, open or close time, requested price and terminal log ready, so support can check the trading server and execution record.
MT4, MT5 and Exness Trade
Note your device, operating system, platform name, account platform and error message. In-app trading in Exness Trade supports Exness MT5 accounts only.
Account security
If you notice an unexpected login, unauthorised trades or fund movements, contact Exness through a protected support channel right away, and don't share passwords, one-time codes or recovery details with anyone.
Regulation and legal entity
Which Exness legal entity serves your account depends on your region and how you signed up. For questions about regulation, licences or legal documents, refer to that entity's regulatory information and your client documents.
Site feedback
This form only accepts feedback about exness-apps.com content, links or access problems. Do not submit Exness account credentials, payment instructions, identity documents or verification requests here.
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