Exness FAQ

Register a Personal Area, then create a trading account using the account types and MT4 or MT5 options available in your region. Explore the trading platforms for compatible terminals. Account access and payment limits depend on verification and applicable requirements.

Timing depends on document quality, matching information and any additional review. Check your Personal Area for status updates. If a document is rejected, address the stated reason before submitting a replacement.

Yes. One Personal Area can manage several trading accounts for different account types, MT4 or MT5 platforms and trading arrangements. Each account has its own details. Available types and account limits follow your regional and account conditions.

First identify which password you need. Reset your Personal Area password through the sign-in page; change a trading password in the corresponding account settings. Follow the security verification prompts and keep passwords and verification codes private.

A demo account uses virtual funds to practice platform operation and test ideas; its balance cannot be withdrawn. A live account uses actual funds and produces real profits or losses. Demo results do not guarantee live performance or fully reflect live execution and financial pressure.

Timing depends on the payment method. Most withdrawal requests are processed automatically, but this does not mean every channel delivers funds immediately. Review the method’s estimated time and the transaction status in your Personal Area.

Exness provides local and international payment options, which may include cards, bank transfers and electronic payment services. Your available options depend on region, verification and provider availability; another client’s options may differ from yours.

Check the transaction status, any failure reason, payment details and expected processing time. Payments must use eligible accounts in your own name. If funds have not arrived after the expected period, keep the transaction reference, amount and date, then use the support channels to request a payment investigation.

The account’s first deposit requirement and the payment method’s minimum amount are separate conditions and may differ. Account type, region and payment provider affect the amount required. Review both requirements in your Personal Area.

Withdrawal options depend on deposit history, payment rules and account circumstances. Do not assume any method can replace the original one. Funds must go to an eligible account in your name; if the original channel is unavailable, ask Exness support about the permitted alternatives.

Exness offers CFDs on forex, metals, energy, indices, stocks and cryptocurrencies. CFDs settle changes in the underlying price without giving ownership of the underlying asset. Instruments, trading hours and fees depend on your account and regional service availability.

View or adjust maximum leverage in your trading account settings in Personal Area. Actual leverage also depends on equity, instrument rules, region and higher margin requirements. Fixed-margin instruments do not simply follow the account leverage setting. Lower leverage can increase margin requirements, so review available margin when positions are open.

Negative Balance Protection addresses negative balances caused by trading losses under the applicable rules. It does not mean a negative figure can never appear temporarily. It is not a stop-loss order or capital guarantee; you can still lose all funds in the trading account.

Eligible accounts and instruments can qualify for exemption from applicable overnight swap charges. Eligibility and instrument coverage follow current rules. Swap-free status does not remove spreads, commissions or other applicable charges.

Stop Out is the automatic closure of positions when the account reaches specified conditions. Thresholds and exceptions depend on account and instrument rules. Stop Out Protection is a separate feature that may help delay stop outs; it does not guarantee that positions remain open. A 0% level does not mean there is no risk of loss.

Exness supports Exness Trade, Exness Terminal, MT4, MT5 and MetaTrader WebTerminal. View the trading platforms for device options. Exness Trade in-app trading and Exness Terminal support MT5 accounts; MT4 accounts use the appropriate MetaTrader terminal.

Match your existing account first: MT4 accounts use MT4, and MT5 accounts use MT5. EAs, indicators and scripts must also match their program environment. MQL4 and MQL5 are used by different platforms and cannot be used interchangeably.

No. Open the web terminal in a compatible browser to view charts and manage orders. Exness Terminal and MetaTrader WebTerminal have different account coverage. Desktop EAs, MetaEditor and the Strategy Tester do not run in web terminals.

Yes. Compatible terminals can access the same account and display orders and positions recorded on the trading server. Local charts, indicators and layouts may not sync. Exness Trade in-app trading supports MT5; MT4 accounts use the MT4 mobile app.

Check that the terminal matches the account platform, then confirm the trading account number, trading password and server. Your Personal Area password is not the MetaTrader trading password. Review the network and error message; use the support channels if the problem continues, without sharing passwords or verification codes.

Exness provides 24/7 customer support, though availability can differ by language, channel and region. Select your language in the support interface to see current contact options. If a live channel is unavailable, submit a support request.

Sign in to Personal Area and use Support Hub or the available contact options. You can also review the support channels. For trading or payment enquiries, prepare the reference number, date and error details to help locate the issue.

An initial reply and a completed investigation are different stages. Timing depends on the issue, review and any further information needed. Check Support Hub for request updates and notifications rather than treating a response estimate as a resolution deadline.

Phone numbers and security methods follow the options and verification process in Personal Area; registered email changes may have different restrictions. If you cannot access your original contact details, ask Exness support about the recovery process. Do not submit identity documents or verification codes through this site’s public forms.

Check the domain, sender and payment destination. Be cautious of guaranteed returns, requests to transfer funds to personal accounts, or demands for passwords and codes. Verify messages through a known Personal Area or support channel. If credentials are exposed, change the password and contact support promptly.